Customer complaint service supervisor vs associate customer service representative

The differences between customer complaint service supervisors and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $32,891 average annual salary of a customer complaint service supervisor.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Customer complaint service supervisor vs associate customer service representative overview

	Customer Complaint Service Supervisor	Associate Customer Service Representative
Yearly salary	$32,891	$35,215
Hourly rate	$15.81	$16.93
Growth rate	-4%	-4%
Number of jobs	161,433	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Customer complaint service supervisor vs associate customer service representative salary

Customer complaint service supervisors and associate customer service representatives have different pay scales, as shown below.

	Customer Complaint Service Supervisor	Associate Customer Service Representative
Average salary	$32,891	$35,215
Salary range	Between $25,000 And $41,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between customer complaint service supervisor and associate customer service representative education

There are a few differences between a customer complaint service supervisor and an associate customer service representative in terms of educational background:

	Customer Complaint Service Supervisor	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Customer complaint service supervisor vs associate customer service representative demographics

Here are the differences between customer complaint service supervisors' and associate customer service representatives' demographics:

	Customer Complaint Service Supervisor	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 32.7% Female, 67.3%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer complaint service supervisor and associate customer service representative duties and responsibilities

Customer complaint service supervisor example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Customer complaint service supervisor vs associate customer service representative skills

Common customer complaint service supervisor skills

Customer Complaints, 18%
Inbound Calls, 16%
Front Desk, 11%
Customer Satisfaction, 10%
Customer Orders, 8%
Customer Calls, 8%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Customer Complaint Service Supervisor
Customer Complaint Service Supervisor vs Associate Customer Service Representative

Updated January 8, 2025

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