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Customer complaint service supervisor vs customer service advisor

The differences between customer complaint service supervisors and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a customer service advisor. Additionally, a customer complaint service supervisor has an average salary of $32,891, which is higher than the $32,029 average annual salary of a customer service advisor.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.

Customer complaint service supervisor vs customer service advisor overview

Customer Complaint Service SupervisorCustomer Service Advisor
Yearly salary$32,891$32,029
Hourly rate$15.81$15.40
Growth rate-4%-4%
Number of jobs161,433235,256
Job satisfaction--
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 33%
Average age4040
Years of experience1212

Customer complaint service supervisor vs customer service advisor salary

Customer complaint service supervisors and customer service advisors have different pay scales, as shown below.

Customer Complaint Service SupervisorCustomer Service Advisor
Average salary$32,891$32,029
Salary rangeBetween $25,000 And $41,000Between $26,000 And $39,000
Highest paying City-Boston, MA
Highest paying state-Alaska
Best paying company-Teledyne Technologies Incorporated
Best paying industry-Insurance

Differences between customer complaint service supervisor and customer service advisor education

There are a few differences between a customer complaint service supervisor and a customer service advisor in terms of educational background:

Customer Complaint Service SupervisorCustomer Service Advisor
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 33%
Most common majorBusinessBusiness
Most common college--

Customer complaint service supervisor vs customer service advisor demographics

Here are the differences between customer complaint service supervisors' and customer service advisors' demographics:

Customer Complaint Service SupervisorCustomer Service Advisor
Average age4040
Gender ratioMale, 32.7% Female, 67.3%Male, 51.5% Female, 48.5%
Race ratioBlack or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer complaint service supervisor and customer service advisor duties and responsibilities

Customer complaint service supervisor example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer service advisor example responsibilities.

  • Manage the largest client pool in all of Finland, and update the CRM accordingly.
  • Manage bi-weekly payroll duties and employment documentation.
  • Provide excellent customer service and maintain cleanliness of work area
  • Used all CRM systems to provide exceptional service to customers for the entire order process cycle
  • Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
  • Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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Customer complaint service supervisor vs customer service advisor skills

Common customer complaint service supervisor skills
  • Customer Complaints, 18%
  • Inbound Calls, 16%
  • Front Desk, 11%
  • Customer Satisfaction, 10%
  • Customer Orders, 8%
  • Customer Calls, 8%
Common customer service advisor skills
  • Taking Care, 17%
  • Strong Customer Service, 13%
  • Standard Operating Procedure, 10%
  • Customer Service, 7%
  • Customer Care, 7%
  • Sales Floor, 7%

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Updated January 8, 2025

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