Customer complaint service supervisor vs customer service clerk

The differences between customer complaint service supervisors and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a customer service clerk. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $32,891 average annual salary of a customer complaint service supervisor.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a customer service clerk are customer service, basic math, and front end.

Customer complaint service supervisor vs customer service clerk overview

	Customer Complaint Service Supervisor	Customer Service Clerk
Yearly salary	$32,891	$33,566
Hourly rate	$15.81	$16.14
Growth rate	-4%	-4%
Number of jobs	161,433	361,383
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	High School Diploma, 32%
Average age	40	40
Years of experience	12	12

Customer complaint service supervisor vs customer service clerk salary

Customer complaint service supervisors and customer service clerks have different pay scales, as shown below.

	Customer Complaint Service Supervisor	Customer Service Clerk
Average salary	$32,891	$33,566
Salary range	Between $25,000 And $41,000	Between $26,000 And $42,000
Highest paying City	-	Anchorage, AK
Highest paying state	-	Alaska
Best paying company	-	United States Courts
Best paying industry	-	Retail

Differences between customer complaint service supervisor and customer service clerk education

There are a few differences between a customer complaint service supervisor and a customer service clerk in terms of educational background:

	Customer Complaint Service Supervisor	Customer Service Clerk
Most common degree	Bachelor's Degree, 40%	High School Diploma, 32%
Most common major	Business	Business
Most common college	-	-

Customer complaint service supervisor vs customer service clerk demographics

Here are the differences between customer complaint service supervisors' and customer service clerks' demographics:

	Customer Complaint Service Supervisor	Customer Service Clerk
Average age	40	40
Gender ratio	Male, 32.7% Female, 67.3%	Male, 33.0% Female, 67.0%
Race ratio	Black or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer complaint service supervisor and customer service clerk duties and responsibilities

Customer complaint service supervisor example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer service clerk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
Hone in on and strengthen problem solving, quick thinking, and math skills.
Support RSA authentication service for remote customer using VPN access, with RSA token.
Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.

Customer complaint service supervisor vs customer service clerk skills

Common customer complaint service supervisor skills

Customer Complaints, 18%
Inbound Calls, 16%
Front Desk, 11%
Customer Satisfaction, 10%
Customer Orders, 8%
Customer Calls, 8%

Common customer service clerk skills

Customer Service, 13%
Basic Math, 12%
Front End, 11%
Math, 10%
Cash Handling, 9%
Customer Inquiries, 8%

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Customer Complaint Service Supervisor
Customer Complaint Service Supervisor vs Customer Service Clerk

Updated January 8, 2025

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