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Customer complaint service supervisor vs customer service desk

The differences between customer complaint service supervisors and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $32,891 average annual salary of a customer complaint service supervisor.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a customer service desk are service desk, customer service, and strong customer service.

Customer complaint service supervisor vs customer service desk overview

Customer Complaint Service SupervisorCustomer Service Desk
Yearly salary$32,891$34,599
Hourly rate$15.81$16.63
Growth rate-4%-4%
Number of jobs161,433233,256
Job satisfaction--
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 32%
Average age4040
Years of experience1212

Customer complaint service supervisor vs customer service desk salary

Customer complaint service supervisors and customer service desks have different pay scales, as shown below.

Customer Complaint Service SupervisorCustomer Service Desk
Average salary$32,891$34,599
Salary rangeBetween $25,000 And $41,000Between $25,000 And $47,000
Highest paying City-Atwater, CA
Highest paying state-Alaska
Best paying company-SAIC
Best paying industry-Manufacturing

Differences between customer complaint service supervisor and customer service desk education

There are a few differences between a customer complaint service supervisor and a customer service desk in terms of educational background:

Customer Complaint Service SupervisorCustomer Service Desk
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 32%
Most common majorBusinessBusiness
Most common college--

Customer complaint service supervisor vs customer service desk demographics

Here are the differences between customer complaint service supervisors' and customer service desks' demographics:

Customer Complaint Service SupervisorCustomer Service Desk
Average age4040
Gender ratioMale, 32.7% Female, 67.3%Male, 28.8% Female, 71.2%
Race ratioBlack or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer complaint service supervisor and customer service desk duties and responsibilities

Customer complaint service supervisor example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer service desk example responsibilities.

  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Operate a POS system to itemize and complete customer front-end register transactions.
  • Ask to follow closing procedures of facility and close out POS system.
  • Organize activities such as science and math club, sports, art, and cooking.
  • Create a RMA for faulty parts and dispatch technician to the site to replace the part or troubleshoot the issue.
  • Process customer transactions and troubleshoot register issues.
    • Show more

Customer complaint service supervisor vs customer service desk skills

Common customer complaint service supervisor skills
  • Customer Complaints, 18%
  • Inbound Calls, 16%
  • Front Desk, 11%
  • Customer Satisfaction, 10%
  • Customer Orders, 8%
  • Customer Calls, 8%
Common customer service desk skills
  • Service Desk, 20%
  • Customer Service, 17%
  • Strong Customer Service, 15%
  • Front Desk, 7%
  • Windows, 4%
  • Sales Floor, 4%

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Updated January 8, 2025

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