Customer complaint service supervisor vs customer service executive

The differences between customer complaint service supervisors and customer service executives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a customer service executive. Additionally, a customer service executive has an average salary of $52,512, which is higher than the $32,891 average annual salary of a customer complaint service supervisor.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a customer service executive are strong customer service, post sales, and customer complaints.

Customer complaint service supervisor vs customer service executive overview

	Customer Complaint Service Supervisor	Customer Service Executive
Yearly salary	$32,891	$52,512
Hourly rate	$15.81	$25.25
Growth rate	-4%	-4%
Number of jobs	161,433	274,757
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	12	12

Customer complaint service supervisor vs customer service executive salary

Customer complaint service supervisors and customer service executives have different pay scales, as shown below.

	Customer Complaint Service Supervisor	Customer Service Executive
Average salary	$32,891	$52,512
Salary range	Between $25,000 And $41,000	Between $25,000 And $106,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between customer complaint service supervisor and customer service executive education

There are a few differences between a customer complaint service supervisor and a customer service executive in terms of educational background:

	Customer Complaint Service Supervisor	Customer Service Executive
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Customer complaint service supervisor vs customer service executive demographics

Here are the differences between customer complaint service supervisors' and customer service executives' demographics:

	Customer Complaint Service Supervisor	Customer Service Executive
Average age	40	40
Gender ratio	Male, 32.7% Female, 67.3%	Male, 37.0% Female, 63.0%
Race ratio	Black or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 12.8% Unknown, 5.6% Hispanic or Latino, 20.1% Asian, 6.9% White, 53.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer complaint service supervisor and customer service executive duties and responsibilities

Customer complaint service supervisor example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer service executive example responsibilities.

Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
Develop excellent customer service by combining patience and determination to troubleshoot account issues.
Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
Consult with customers to find best means to leverage telecom assets to reach their business objectives.

Customer complaint service supervisor vs customer service executive skills

Common customer complaint service supervisor skills

Customer Complaints, 18%
Inbound Calls, 16%
Front Desk, 11%
Customer Satisfaction, 10%
Customer Orders, 8%
Customer Calls, 8%

Common customer service executive skills

Strong Customer Service, 60%
Post Sales, 10%
Customer Complaints, 3%
Customer Satisfaction, 2%
Inbound Calls, 2%
Emails, 2%

Customer Complaint Service Supervisor vs. similar jobs

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Customer Complaint Service Supervisor
Customer Complaint Service Supervisor vs Customer Service Executive

Updated January 8, 2025

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