Customer complaint service supervisor vs customer service liaison

The differences between customer complaint service supervisors and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a customer service liaison. Additionally, a customer service liaison has an average salary of $36,143, which is higher than the $32,891 average annual salary of a customer complaint service supervisor.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Customer complaint service supervisor vs customer service liaison overview

	Customer Complaint Service Supervisor	Customer Service Liaison
Yearly salary	$32,891	$36,143
Hourly rate	$15.81	$17.38
Growth rate	-4%	-4%
Number of jobs	161,433	206,705
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

Customer complaint service supervisor vs customer service liaison salary

Customer complaint service supervisors and customer service liaisons have different pay scales, as shown below.

	Customer Complaint Service Supervisor	Customer Service Liaison
Average salary	$32,891	$36,143
Salary range	Between $25,000 And $41,000	Between $27,000 And $47,000
Highest paying City	-	Washington, DC
Highest paying state	-	California
Best paying company	-	Pwc
Best paying industry	-	Technology

Differences between customer complaint service supervisor and customer service liaison education

There are a few differences between a customer complaint service supervisor and a customer service liaison in terms of educational background:

	Customer Complaint Service Supervisor	Customer Service Liaison
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Customer complaint service supervisor vs customer service liaison demographics

Here are the differences between customer complaint service supervisors' and customer service liaisons' demographics:

	Customer Complaint Service Supervisor	Customer Service Liaison
Average age	40	40
Gender ratio	Male, 32.7% Female, 67.3%	Male, 35.5% Female, 64.5%
Race ratio	Black or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer complaint service supervisor and customer service liaison duties and responsibilities

Customer complaint service supervisor example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Customer complaint service supervisor vs customer service liaison skills

Common customer complaint service supervisor skills

Customer Complaints, 18%
Inbound Calls, 16%
Front Desk, 11%
Customer Satisfaction, 10%
Customer Orders, 8%
Customer Calls, 8%

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

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Customer Complaint Service Supervisor
Customer Complaint Service Supervisor vs Customer Service Liaison

Updated January 8, 2025

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