Customer complaint service supervisor vs customer service manager supervisor

The differences between customer complaint service supervisors and customer service manager supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a customer service manager supervisor. Additionally, a customer service manager supervisor has an average salary of $35,903, which is higher than the $32,891 average annual salary of a customer complaint service supervisor.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a customer service manager supervisor are front end, payroll, and customer complaints.

Customer complaint service supervisor vs customer service manager supervisor overview

	Customer Complaint Service Supervisor	Customer Service Manager Supervisor
Yearly salary	$32,891	$35,903
Hourly rate	$15.81	$17.26
Growth rate	-4%	-4%
Number of jobs	161,433	196,364
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 45%
Average age	40	40
Years of experience	12	12

Customer complaint service supervisor vs customer service manager supervisor salary

Customer complaint service supervisors and customer service manager supervisors have different pay scales, as shown below.

	Customer Complaint Service Supervisor	Customer Service Manager Supervisor
Average salary	$32,891	$35,903
Salary range	Between $25,000 And $41,000	Between $26,000 And $48,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between customer complaint service supervisor and customer service manager supervisor education

There are a few differences between a customer complaint service supervisor and a customer service manager supervisor in terms of educational background:

	Customer Complaint Service Supervisor	Customer Service Manager Supervisor
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Customer complaint service supervisor vs customer service manager supervisor demographics

Here are the differences between customer complaint service supervisors' and customer service manager supervisors' demographics:

	Customer Complaint Service Supervisor	Customer Service Manager Supervisor
Average age	40	40
Gender ratio	Male, 32.7% Female, 67.3%	Male, 40.2% Female, 59.8%
Race ratio	Black or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.4% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 6.6% White, 56.1% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer complaint service supervisor and customer service manager supervisor duties and responsibilities

Customer complaint service supervisor example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer service manager supervisor example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Generate POS balance, tender, loss prevention reports.
Correct errors make on POS systems and handle all forms of refunds.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer complaint service supervisor vs customer service manager supervisor skills

Common customer complaint service supervisor skills

Customer Complaints, 18%
Inbound Calls, 16%
Front Desk, 11%
Customer Satisfaction, 10%
Customer Orders, 8%
Customer Calls, 8%

Common customer service manager supervisor skills

Front End, 11%
Payroll, 10%
Customer Complaints, 7%
Human Resources, 5%
Customer Issues, 4%
Customer Service, 4%

Customer Complaint Service Supervisor vs. similar jobs

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Customer Complaint Service Supervisor
Customer Complaint Service Supervisor vs Customer Service Manager Supervisor

Updated January 8, 2025

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