Customer complaint service supervisor vs director, customer support services

The differences between customer complaint service supervisors and directors, customer support services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a director, customer support services. Additionally, a director, customer support services has an average salary of $33,902, which is higher than the $32,891 average annual salary of a customer complaint service supervisor.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a director, customer support services are sales support, customer support, and data entry.

Customer complaint service supervisor vs director, customer support services overview

	Customer Complaint Service Supervisor	Director, Customer Support Services
Yearly salary	$32,891	$33,902
Hourly rate	$15.81	$16.30
Growth rate	-4%	-4%
Number of jobs	161,433	296,739
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

Customer complaint service supervisor vs director, customer support services salary

Customer complaint service supervisors and directors, customer support services have different pay scales, as shown below.

	Customer Complaint Service Supervisor	Director, Customer Support Services
Average salary	$32,891	$33,902
Salary range	Between $25,000 And $41,000	Between $24,000 And $46,000
Highest paying City	-	San Diego, CA
Highest paying state	-	New Jersey
Best paying company	-	Oracle
Best paying industry	-	Manufacturing

Differences between customer complaint service supervisor and director, customer support services education

There are a few differences between a customer complaint service supervisor and a director, customer support services in terms of educational background:

	Customer Complaint Service Supervisor	Director, Customer Support Services
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Customer complaint service supervisor vs director, customer support services demographics

Here are the differences between customer complaint service supervisors' and directors, customer support services' demographics:

	Customer Complaint Service Supervisor	Director, Customer Support Services
Average age	40	40
Gender ratio	Male, 32.7% Female, 67.3%	Male, 43.0% Female, 57.0%
Race ratio	Black or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer complaint service supervisor and director, customer support services duties and responsibilities

Customer complaint service supervisor example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Director, customer support services example responsibilities.

Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Assist customers with making appointments, purchasing electrical equipment and tinting windows when need.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer complaint service supervisor vs director, customer support services skills

Common customer complaint service supervisor skills

Customer Complaints, 18%
Inbound Calls, 16%
Front Desk, 11%
Customer Satisfaction, 10%
Customer Orders, 8%
Customer Calls, 8%

Common director, customer support services skills

Sales Support, 29%
Customer Support, 8%
Data Entry, 8%
Cash Handling, 6%
Inbound Calls, 4%
Customer Inquiries, 3%

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Customer Complaint Service Supervisor vs Director, Customer Support Services

Updated January 8, 2025

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