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Customer complaint service supervisor vs receptionist/customer service

The differences between customer complaint service supervisors and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a receptionist/customer service. Additionally, a customer complaint service supervisor has an average salary of $32,891, which is higher than the $30,604 average annual salary of a receptionist/customer service.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.

Customer complaint service supervisor vs receptionist/customer service overview

Customer Complaint Service SupervisorReceptionist/Customer Service
Yearly salary$32,891$30,604
Hourly rate$15.81$14.71
Growth rate-4%-4%
Number of jobs161,433216,587
Job satisfaction--
Most common degreeBachelor's Degree, 40%High School Diploma, 35%
Average age4040
Years of experience1212

Customer complaint service supervisor vs receptionist/customer service salary

Customer complaint service supervisors and receptionist/customer services have different pay scales, as shown below.

Customer Complaint Service SupervisorReceptionist/Customer Service
Average salary$32,891$30,604
Salary rangeBetween $25,000 And $41,000Between $25,000 And $37,000
Highest paying City-Billerica, MA
Highest paying state-Minnesota
Best paying company-Uline
Best paying industry-Manufacturing

Differences between customer complaint service supervisor and receptionist/customer service education

There are a few differences between a customer complaint service supervisor and a receptionist/customer service in terms of educational background:

Customer Complaint Service SupervisorReceptionist/Customer Service
Most common degreeBachelor's Degree, 40%High School Diploma, 35%
Most common majorBusinessBusiness
Most common college--

Customer complaint service supervisor vs receptionist/customer service demographics

Here are the differences between customer complaint service supervisors' and receptionist/customer services' demographics:

Customer Complaint Service SupervisorReceptionist/Customer Service
Average age4040
Gender ratioMale, 32.7% Female, 67.3%Male, 8.0% Female, 92.0%
Race ratioBlack or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer complaint service supervisor and receptionist/customer service duties and responsibilities

Customer complaint service supervisor example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Receptionist/customer service example responsibilities.

  • Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
  • Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
  • Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
  • Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
  • Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
  • Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.
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Customer complaint service supervisor vs receptionist/customer service skills

Common customer complaint service supervisor skills
  • Customer Complaints, 18%
  • Inbound Calls, 16%
  • Front Desk, 11%
  • Customer Satisfaction, 10%
  • Customer Orders, 8%
  • Customer Calls, 8%
Common receptionist/customer service skills
  • Customer Service, 16%
  • Phone Calls, 15%
  • Data Entry, 14%
  • Telephone Calls, 8%
  • Front Desk, 8%
  • Scheduling Appointments, 8%

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Updated January 8, 2025

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