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The differences between customer engagement managers and billing managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and a billing manager. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $77,507 average annual salary of a billing manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a billing manager are patients, customer service, and billing procedures.
| Customer Engagement Manager | Billing Manager | |
| Yearly salary | $115,367 | $77,507 |
| Hourly rate | $55.46 | $37.26 |
| Growth rate | 5% | 17% |
| Number of jobs | 49,606 | 38,709 |
| Job satisfaction | 4 | 3 |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 46% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
A billing manager is in charge of overseeing the systems and processes concerned with billing in a company. One of their primary duties is to handle the receivable accounts to ensure smooth cash flow, assess the validity of bills, provide corrective measures when necessary, supervise the workforce's performance, and solve issues raised by staff. As a billing manager, it is essential to implement all policies and regulations while leading and encouraging the team in their joint effort to reach targets and deadlines.
Customer engagement managers and billing managers have different pay scales, as shown below.
| Customer Engagement Manager | Billing Manager | |
| Average salary | $115,367 | $77,507 |
| Salary range | Between $77,000 And $172,000 | Between $52,000 And $114,000 |
| Highest paying City | Washington, DC | San Jose, CA |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Accenture | |
| Best paying industry | Technology | Utilities |
There are a few differences between a customer engagement manager and a billing manager in terms of educational background:
| Customer Engagement Manager | Billing Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer engagement managers' and billing managers' demographics:
| Customer Engagement Manager | Billing Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 17.7% Female, 82.3% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.8% White, 60.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |