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The differences between customer engagement managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and a claims manager. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $73,369 average annual salary of a claims manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a claims manager are customer service, oversight, and litigation.
| Customer Engagement Manager | Claims Manager | |
| Yearly salary | $115,367 | $73,369 |
| Hourly rate | $55.46 | $35.27 |
| Growth rate | 5% | -6% |
| Number of jobs | 49,606 | 30,302 |
| Job satisfaction | 4 | 5 |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.
Customer engagement managers and claims managers have different pay scales, as shown below.
| Customer Engagement Manager | Claims Manager | |
| Average salary | $115,367 | $73,369 |
| Salary range | Between $77,000 And $172,000 | Between $45,000 And $117,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | Accenture | Zurich |
| Best paying industry | Technology | Insurance |
There are a few differences between a customer engagement manager and a claims manager in terms of educational background:
| Customer Engagement Manager | Claims Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer engagement managers' and claims managers' demographics:
| Customer Engagement Manager | Claims Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 47.9% Female, 52.1% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |