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The differences between customer engagement managers and client engagement managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer engagement manager, becoming a client engagement manager takes usually requires 6-8 years. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $108,936 average annual salary of a client engagement manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a client engagement manager are customer satisfaction, client engagement, and issue resolution.
| Customer Engagement Manager | Client Engagement Manager | |
| Yearly salary | $115,367 | $108,936 |
| Hourly rate | $55.46 | $52.37 |
| Growth rate | 5% | 5% |
| Number of jobs | 49,606 | 85,221 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 71% |
| Average age | 47 | 46 |
| Years of experience | 6 | 8 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
A client engagement manager is responsible for managing client accounts and keeping long and healthy relationships with business partners. Client engagement managers research the current market trends to execute effective marketing plans, boosting the company's and clients' brand image to various platforms, and generating more revenues and profits for the business to support operational functions. They also identify business opportunities for the company's growth, meeting client demands, and solving account project discrepancies. A client engagement manager must have excellent communication and organizational skills, especially on coordinating with the clients and updating them on brand progress and deliverables.
Customer engagement managers and client engagement managers have different pay scales, as shown below.
| Customer Engagement Manager | Client Engagement Manager | |
| Average salary | $115,367 | $108,936 |
| Salary range | Between $77,000 And $172,000 | Between $69,000 And $169,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Accenture | Citi |
| Best paying industry | Technology | Technology |
There are a few differences between a customer engagement manager and a client engagement manager in terms of educational background:
| Customer Engagement Manager | Client Engagement Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Southern California |
Here are the differences between customer engagement managers' and client engagement managers' demographics:
| Customer Engagement Manager | Client Engagement Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 58.5% Female, 41.5% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 7% |