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The differences between customer engagement managers and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and a client service supervisor. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $48,789 average annual salary of a client service supervisor.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Customer Engagement Manager | Client Service Supervisor | |
| Yearly salary | $115,367 | $48,789 |
| Hourly rate | $55.46 | $23.46 |
| Growth rate | 5% | 10% |
| Number of jobs | 49,606 | 75,154 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Customer engagement managers and client service supervisors have different pay scales, as shown below.
| Customer Engagement Manager | Client Service Supervisor | |
| Average salary | $115,367 | $48,789 |
| Salary range | Between $77,000 And $172,000 | Between $34,000 And $68,000 |
| Highest paying City | Washington, DC | Toms River, NJ |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Accenture | Essence Global |
| Best paying industry | Technology | Media |
There are a few differences between a customer engagement manager and a client service supervisor in terms of educational background:
| Customer Engagement Manager | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer engagement managers' and client service supervisors' demographics:
| Customer Engagement Manager | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |