Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer engagement managers and customer account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and a customer account manager. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $45,951 average annual salary of a customer account manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Customer Engagement Manager | Customer Account Manager | |
| Yearly salary | $115,367 | $45,951 |
| Hourly rate | $55.46 | $22.09 |
| Growth rate | 5% | 8% |
| Number of jobs | 49,606 | 110,138 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Customer engagement managers and customer account managers have different pay scales, as shown below.
| Customer Engagement Manager | Customer Account Manager | |
| Average salary | $115,367 | $45,951 |
| Salary range | Between $77,000 And $172,000 | Between $29,000 And $72,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Rhode Island | Alaska |
| Best paying company | Accenture | Mouser Electronics |
| Best paying industry | Technology | Technology |
There are a few differences between a customer engagement manager and a customer account manager in terms of educational background:
| Customer Engagement Manager | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer engagement managers' and customer account managers' demographics:
| Customer Engagement Manager | Customer Account Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |