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The differences between customer engagement managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and a customer care manager. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $41,181 average annual salary of a customer care manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a customer care manager are patients, home health, and social work.
| Customer Engagement Manager | Customer Care Manager | |
| Yearly salary | $115,367 | $41,181 |
| Hourly rate | $55.46 | $19.80 |
| Growth rate | 5% | 8% |
| Number of jobs | 49,606 | 129,140 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.
Customer engagement managers and customer care managers have different pay scales, as shown below.
| Customer Engagement Manager | Customer Care Manager | |
| Average salary | $115,367 | $41,181 |
| Salary range | Between $77,000 And $172,000 | Between $28,000 And $59,000 |
| Highest paying City | Washington, DC | Olympia, WA |
| Highest paying state | Rhode Island | Washington |
| Best paying company | Accenture | Adobe |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a customer engagement manager and a customer care manager in terms of educational background:
| Customer Engagement Manager | Customer Care Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer engagement managers' and customer care managers' demographics:
| Customer Engagement Manager | Customer Care Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 38.1% Female, 61.9% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |