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The differences between customer engagement managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and a customer support manager. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $91,598 average annual salary of a customer support manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a customer support manager are project management, CRM, and technical support.
| Customer Engagement Manager | Customer Support Manager | |
| Yearly salary | $115,367 | $91,598 |
| Hourly rate | $55.46 | $44.04 |
| Growth rate | 5% | 10% |
| Number of jobs | 49,606 | 128,995 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Customer engagement managers and customer support managers have different pay scales, as shown below.
| Customer Engagement Manager | Customer Support Manager | |
| Average salary | $115,367 | $91,598 |
| Salary range | Between $77,000 And $172,000 | Between $64,000 And $130,000 |
| Highest paying City | Washington, DC | Seattle, WA |
| Highest paying state | Rhode Island | Washington |
| Best paying company | Accenture | Amazon |
| Best paying industry | Technology | Finance |
There are a few differences between a customer engagement manager and a customer support manager in terms of educational background:
| Customer Engagement Manager | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer engagement managers' and customer support managers' demographics:
| Customer Engagement Manager | Customer Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |