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The differences between customer engagement managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and a desk manager. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $75,140 average annual salary of a desk manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a desk manager are CRM, sales process, and quality customer service.
| Customer Engagement Manager | Desk Manager | |
| Yearly salary | $115,367 | $75,140 |
| Hourly rate | $55.46 | $36.12 |
| Growth rate | 5% | - |
| Number of jobs | 49,606 | 45,871 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
Customer engagement managers and desk managers have different pay scales, as shown below.
| Customer Engagement Manager | Desk Manager | |
| Average salary | $115,367 | $75,140 |
| Salary range | Between $77,000 And $172,000 | Between $44,000 And $127,000 |
| Highest paying City | Washington, DC | Eureka, CA |
| Highest paying state | Rhode Island | New York |
| Best paying company | Accenture | ServiceNow |
| Best paying industry | Technology | - |
There are a few differences between a customer engagement manager and a desk manager in terms of educational background:
| Customer Engagement Manager | Desk Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer engagement managers' and desk managers' demographics:
| Customer Engagement Manager | Desk Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |