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The differences between customer engagement managers and engagement managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer engagement manager, becoming an engagement manager takes usually requires 6-8 years. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $112,413 average annual salary of an engagement manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for an engagement manager are project management, analytics, and customer service.
| Customer Engagement Manager | Engagement Manager | |
| Yearly salary | $115,367 | $112,413 |
| Hourly rate | $55.46 | $54.04 |
| Growth rate | 5% | 16% |
| Number of jobs | 49,606 | 166,237 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 70% |
| Average age | 47 | 47 |
| Years of experience | 6 | 8 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
Customer engagement managers and engagement managers have different pay scales, as shown below.
| Customer Engagement Manager | Engagement Manager | |
| Average salary | $115,367 | $112,413 |
| Salary range | Between $77,000 And $172,000 | Between $84,000 And $150,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Rhode Island | New York |
| Best paying company | Accenture | L.E.K. Consulting |
| Best paying industry | Technology | Professional |
There are a few differences between a customer engagement manager and an engagement manager in terms of educational background:
| Customer Engagement Manager | Engagement Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Carnegie Mellon University |
Here are the differences between customer engagement managers' and engagement managers' demographics:
| Customer Engagement Manager | Engagement Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 61.3% Female, 38.7% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 11% |