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The differences between customer engagement managers and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and a support manager. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $90,297 average annual salary of a support manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a support manager are project management, technical support, and powerpoint.
| Customer Engagement Manager | Support Manager | |
| Yearly salary | $115,367 | $90,297 |
| Hourly rate | $55.46 | $43.41 |
| Growth rate | 5% | 6% |
| Number of jobs | 49,606 | 172,628 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Customer engagement managers and support managers have different pay scales, as shown below.
| Customer Engagement Manager | Support Manager | |
| Average salary | $115,367 | $90,297 |
| Salary range | Between $77,000 And $172,000 | Between $58,000 And $140,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | Rhode Island | New York |
| Best paying company | Accenture | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a customer engagement manager and a support manager in terms of educational background:
| Customer Engagement Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer engagement managers' and support managers' demographics:
| Customer Engagement Manager | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |