Customer service and billing vs associate customer service representative

Differences between customer service and billing and associate customer service representative duties and responsibilities

Customer service and billing example responsibilities.

• Manage daily payroll preparation and enter data into cumulative payroll system.
• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Help troubleshoot various operating systems and set up email accounts.
• Verify eligibility through all payer sites and used the EMR system.
• Listen in detail customers requests and troubleshoot any issues they are having.
• Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.
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Associate customer service representative example responsibilities.

• Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
• Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
• Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
• Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
• Mail updated information to patients and providers regarding benefit changes.
• Perform computer record searches; verify merchandise warranty and relay information to internal leadership.
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