Customer service and billing vs customer service advisor

Differences between customer service and billing and customer service advisor duties and responsibilities

Customer service and billing example responsibilities.

• Manage daily payroll preparation and enter data into cumulative payroll system.
• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Help troubleshoot various operating systems and set up email accounts.
• Verify eligibility through all payer sites and used the EMR system.
• Listen in detail customers requests and troubleshoot any issues they are having.
• Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.
Show more

Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
Show more