Customer service and billing vs customer service desk

The differences between customer service and billings and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service and billing and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $32,444 average annual salary of a customer service and billing.

The top three skills for a customer service and billing include strong customer service, patients and data entry. The most important skills for a customer service desk are service desk, customer service, and strong customer service.

Customer service and billing vs customer service desk overview

	Customer Service And Billing	Customer Service Desk
Yearly salary	$32,444	$34,599
Hourly rate	$15.60	$16.63
Growth rate	-4%	-4%
Number of jobs	205,689	233,256
Job satisfaction	-	-
Most common degree	Associate Degree, 27%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	12	12

What does a customer service and billing do?

A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.

What does a customer service desk do?

The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.

Customer service and billing vs customer service desk salary

Customer service and billings and customer service desks have different pay scales, as shown below.

	Customer Service And Billing	Customer Service Desk
Average salary	$32,444	$34,599
Salary range	Between $25,000 And $40,000	Between $25,000 And $47,000
Highest paying City	Vancouver, WA	Atwater, CA
Highest paying state	New Hampshire	Alaska
Best paying company	University of California, Berkeley	SAIC
Best paying industry	Utilities	Manufacturing

Differences between customer service and billing and customer service desk education

There are a few differences between a customer service and billing and a customer service desk in terms of educational background:

	Customer Service And Billing	Customer Service Desk
Most common degree	Associate Degree, 27%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Customer service and billing vs customer service desk demographics

Here are the differences between customer service and billings' and customer service desks' demographics:

	Customer Service And Billing	Customer Service Desk
Average age	40	40
Gender ratio	Male, 22.0% Female, 78.0%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.0% White, 56.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service and billing and customer service desk duties and responsibilities

Customer service and billing example responsibilities.

Manage daily payroll preparation and enter data into cumulative payroll system.
Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Help troubleshoot various operating systems and set up email accounts.
Verify eligibility through all payer sites and used the EMR system.
Listen in detail customers requests and troubleshoot any issues they are having.
Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.

Customer service desk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Operate a POS system to itemize and complete customer front-end register transactions.
Ask to follow closing procedures of facility and close out POS system.
Organize activities such as science and math club, sports, art, and cooking.
Create a RMA for faulty parts and dispatch technician to the site to replace the part or troubleshoot the issue.
Process customer transactions and troubleshoot register issues.

Customer service and billing vs customer service desk skills

Common customer service and billing skills

Strong Customer Service, 51%
Patients, 7%
Data Entry, 6%
Inbound Calls, 3%
Billing Issues, 2%
Credit Card Payments, 2%

Common customer service desk skills

Service Desk, 20%
Customer Service, 17%
Strong Customer Service, 15%
Front Desk, 7%
Windows, 4%
Sales Floor, 4%

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Customer Service And Billing
Customer Service And Billing vs Customer Service Desk

Updated January 8, 2025

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