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The differences between customer service and billings and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service and billing and a sales associate and customer service. Additionally, a customer service and billing has an average salary of $32,444, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a customer service and billing include strong customer service, patients and data entry. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
| Customer Service And Billing | Sales Associate And Customer Service | |
| Yearly salary | $32,444 | $28,654 |
| Hourly rate | $15.60 | $13.78 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,689 | 298,588 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 27% | High School Diploma, 34% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Customer service and billings and sales associate and customer services have different pay scales, as shown below.
| Customer Service And Billing | Sales Associate And Customer Service | |
| Average salary | $32,444 | $28,654 |
| Salary range | Between $25,000 And $40,000 | Between $21,000 And $38,000 |
| Highest paying City | Vancouver, WA | Bellevue, WA |
| Highest paying state | New Hampshire | Connecticut |
| Best paying company | University of California, Berkeley | GEICO |
| Best paying industry | Utilities | Manufacturing |
There are a few differences between a customer service and billing and a sales associate and customer service in terms of educational background:
| Customer Service And Billing | Sales Associate And Customer Service | |
| Most common degree | Associate Degree, 27% | High School Diploma, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and billings' and sales associate and customer services' demographics:
| Customer Service And Billing | Sales Associate And Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.0% Female, 78.0% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.0% White, 56.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |