Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service assistants and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service assistant and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $33,862 average annual salary of a customer service assistant.
The top three skills for a customer service assistant include front end, customer service and service calls. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Customer Service Assistant | Certified Medical Technician | |
| Yearly salary | $33,862 | $38,859 |
| Hourly rate | $16.28 | $18.68 |
| Growth rate | -4% | 5% |
| Number of jobs | 220,286 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 28% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Customer service assistants and certified medical technicians have different pay scales, as shown below.
| Customer Service Assistant | Certified Medical Technician | |
| Average salary | $33,862 | $38,859 |
| Salary range | Between $26,000 And $42,000 | Between $28,000 And $53,000 |
| Highest paying City | Helena, MT | Denton, TX |
| Highest paying state | Montana | Alaska |
| Best paying company | Fidelity Investments | Favorite Healthcare Staffing |
| Best paying industry | Government | Health Care |
There are a few differences between a customer service assistant and a certified medical technician in terms of educational background:
| Customer Service Assistant | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between customer service assistants' and certified medical technicians' demographics:
| Customer Service Assistant | Certified Medical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 12.4% Unknown, 5.4% Hispanic or Latino, 22.8% Asian, 6.5% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |