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The differences between customer service assistants and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service assistant, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a customer service assistant has an average salary of $33,862, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a customer service assistant include front end, customer service and service calls. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Customer Service Assistant | Customer Service Administrative Assistant | |
| Yearly salary | $33,862 | $33,741 |
| Hourly rate | $16.28 | $16.22 |
| Growth rate | -4% | -8% |
| Number of jobs | 220,286 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 38% |
| Average age | 40 | 50 |
| Years of experience | 12 | 2 |
A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Customer service assistants and customer service administrative assistants have different pay scales, as shown below.
| Customer Service Assistant | Customer Service Administrative Assistant | |
| Average salary | $33,862 | $33,741 |
| Salary range | Between $26,000 And $42,000 | Between $28,000 And $40,000 |
| Highest paying City | Helena, MT | Everett, WA |
| Highest paying state | Montana | Washington |
| Best paying company | Fidelity Investments | Uline |
| Best paying industry | Government | Finance |
There are a few differences between a customer service assistant and a customer service administrative assistant in terms of educational background:
| Customer Service Assistant | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between customer service assistants' and customer service administrative assistants' demographics:
| Customer Service Assistant | Customer Service Administrative Assistant | |
| Average age | 40 | 50 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 12.4% Unknown, 5.4% Hispanic or Latino, 22.8% Asian, 6.5% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 6% |