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The differences between customer service assistants and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service assistant and a customer service advisor. Additionally, a customer service assistant has an average salary of $33,862, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for a customer service assistant include front end, customer service and service calls. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Customer Service Assistant | Customer Service Advisor | |
| Yearly salary | $33,862 | $32,029 |
| Hourly rate | $16.28 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,286 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Customer service assistants and customer service advisors have different pay scales, as shown below.
| Customer Service Assistant | Customer Service Advisor | |
| Average salary | $33,862 | $32,029 |
| Salary range | Between $26,000 And $42,000 | Between $26,000 And $39,000 |
| Highest paying City | Helena, MT | Boston, MA |
| Highest paying state | Montana | Alaska |
| Best paying company | Fidelity Investments | Teledyne Technologies Incorporated |
| Best paying industry | Government | Insurance |
There are a few differences between a customer service assistant and a customer service advisor in terms of educational background:
| Customer Service Assistant | Customer Service Advisor | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service assistants' and customer service advisors' demographics:
| Customer Service Assistant | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 12.4% Unknown, 5.4% Hispanic or Latino, 22.8% Asian, 6.5% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |