Customer service assistant vs office assistant and customer service

Differences between customer service assistant and office assistant and customer service duties and responsibilities

Customer service assistant example responsibilities.

• Utilize CRM (Zendex) to record track and manage inquiries.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Raise store revenue through recognize customer service relations, store organization and cleanliness.
• Clean interior and exterior windows.
• Navigate multiple windows on a computer.
• Schedule delivery, CSS schedule on weekly/daily basis.
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Office assistant and customer service example responsibilities.

• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
• Determine Medicaid requirements and eligibility.