Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service assistants and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service assistant and a sales associate and customer service. Additionally, a customer service assistant has an average salary of $33,862, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a customer service assistant include front end, customer service and service calls. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
| Customer Service Assistant | Sales Associate And Customer Service | |
| Yearly salary | $33,862 | $28,654 |
| Hourly rate | $16.28 | $13.78 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,286 | 298,588 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 34% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Customer service assistants and sales associate and customer services have different pay scales, as shown below.
| Customer Service Assistant | Sales Associate And Customer Service | |
| Average salary | $33,862 | $28,654 |
| Salary range | Between $26,000 And $42,000 | Between $21,000 And $38,000 |
| Highest paying City | Helena, MT | Bellevue, WA |
| Highest paying state | Montana | Connecticut |
| Best paying company | Fidelity Investments | GEICO |
| Best paying industry | Government | Manufacturing |
There are a few differences between a customer service assistant and a sales associate and customer service in terms of educational background:
| Customer Service Assistant | Sales Associate And Customer Service | |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service assistants' and sales associate and customer services' demographics:
| Customer Service Assistant | Sales Associate And Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 12.4% Unknown, 5.4% Hispanic or Latino, 22.8% Asian, 6.5% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |