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The differences between customer service assistants and senior customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service assistant and a senior customer service representative. Additionally, a senior customer service representative has an average salary of $35,008, which is higher than the $33,862 average annual salary of a customer service assistant.
The top three skills for a customer service assistant include front end, customer service and service calls. The most important skills for a senior customer service representative are outbound calls, windows, and customer inquiries.
| Customer Service Assistant | Senior Customer Service Representative | |
| Yearly salary | $33,862 | $35,008 |
| Hourly rate | $16.28 | $16.83 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,286 | 187,517 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
Customer service assistants and senior customer service representatives have different pay scales, as shown below.
| Customer Service Assistant | Senior Customer Service Representative | |
| Average salary | $33,862 | $35,008 |
| Salary range | Between $26,000 And $42,000 | Between $28,000 And $42,000 |
| Highest paying City | Helena, MT | Oxnard, CA |
| Highest paying state | Montana | Massachusetts |
| Best paying company | Fidelity Investments | Bayer |
| Best paying industry | Government | Technology |
There are a few differences between a customer service assistant and a senior customer service representative in terms of educational background:
| Customer Service Assistant | Senior Customer Service Representative | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service assistants' and senior customer service representatives' demographics:
| Customer Service Assistant | Senior Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 28.9% Female, 71.1% |
| Race ratio | Black or African American, 12.4% Unknown, 5.4% Hispanic or Latino, 22.8% Asian, 6.5% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |