Customer service liaison vs associate customer service representative

The differences between customer service liaisons and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service liaison and an associate customer service representative. Additionally, a customer service liaison has an average salary of $36,143, which is higher than the $35,215 average annual salary of an associate customer service representative.

The top three skills for a customer service liaison include strong customer service, patients and phone calls. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Customer service liaison vs associate customer service representative overview

	Customer Service Liaison	Associate Customer Service Representative
Yearly salary	$36,143	$35,215
Hourly rate	$17.38	$16.93
Growth rate	-4%	-4%
Number of jobs	206,705	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Customer service liaison vs associate customer service representative salary

Customer service liaisons and associate customer service representatives have different pay scales, as shown below.

	Customer Service Liaison	Associate Customer Service Representative
Average salary	$36,143	$35,215
Salary range	Between $27,000 And $47,000	Between $26,000 And $46,000
Highest paying City	Washington, DC	Washington, DC
Highest paying state	California	Massachusetts
Best paying company	Pwc	Deutsche Bank
Best paying industry	Technology	Finance

Differences between customer service liaison and associate customer service representative education

There are a few differences between a customer service liaison and an associate customer service representative in terms of educational background:

	Customer Service Liaison	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Customer service liaison vs associate customer service representative demographics

Here are the differences between customer service liaisons' and associate customer service representatives' demographics:

	Customer Service Liaison	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer service liaison and associate customer service representative duties and responsibilities

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Customer service liaison vs associate customer service representative skills

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Customer Service Liaison vs Associate Customer Service Representative

Updated January 8, 2025

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