Customer service liaison vs certified medical technician

The differences between customer service liaisons and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service liaison and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $36,143 average annual salary of a customer service liaison.

The top three skills for a customer service liaison include strong customer service, patients and phone calls. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Customer service liaison vs certified medical technician overview

	Customer Service Liaison	Certified Medical Technician
Yearly salary	$36,143	$38,859
Hourly rate	$17.38	$18.68
Growth rate	-4%	5%
Number of jobs	206,705	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Customer service liaison vs certified medical technician salary

Customer service liaisons and certified medical technicians have different pay scales, as shown below.

	Customer Service Liaison	Certified Medical Technician
Average salary	$36,143	$38,859
Salary range	Between $27,000 And $47,000	Between $28,000 And $53,000
Highest paying City	Washington, DC	Denton, TX
Highest paying state	California	Alaska
Best paying company	Pwc	Favorite Healthcare Staffing
Best paying industry	Technology	Health Care

Differences between customer service liaison and certified medical technician education

There are a few differences between a customer service liaison and a certified medical technician in terms of educational background:

	Customer Service Liaison	Certified Medical Technician
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Customer service liaison vs certified medical technician demographics

Here are the differences between customer service liaisons' and certified medical technicians' demographics:

	Customer Service Liaison	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 35.5% Female, 64.5%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between customer service liaison and certified medical technician duties and responsibilities

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Customer service liaison vs certified medical technician skills

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Customer Service Liaison vs Certified Medical Technician

Updated January 8, 2025

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