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The differences between customer service manager supervisors and service leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service manager supervisor, becoming a service lead takes usually requires 4-6 years. Additionally, a service lead has an average salary of $83,844, which is higher than the $35,903 average annual salary of a customer service manager supervisor.
The top three skills for a customer service manager supervisor include front end, payroll and customer complaints. The most important skills for a service lead are food service, food safety, and exceptional client.
| Customer Service Manager Supervisor | Service Lead | |
| Yearly salary | $35,903 | $83,844 |
| Hourly rate | $17.26 | $40.31 |
| Growth rate | -4% | -4% |
| Number of jobs | 196,364 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
Customer service manager supervisors and service leads have different pay scales, as shown below.
| Customer Service Manager Supervisor | Service Lead | |
| Average salary | $35,903 | $83,844 |
| Salary range | Between $26,000 And $48,000 | Between $49,000 And $142,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Meta |
| Best paying industry | - | - |
There are a few differences between a customer service manager supervisor and a service lead in terms of educational background:
| Customer Service Manager Supervisor | Service Lead | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service manager supervisors' and service leads' demographics:
| Customer Service Manager Supervisor | Service Lead | |
| Average age | 40 | 47 |
| Gender ratio | Male, 40.2% Female, 59.8% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 11.4% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 6.6% White, 56.1% American Indian and Alaska Native, 0.8% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 8% |