Customer service representative vs customer account representative

The differences between customer service representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service representative and a customer account representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a customer service representative include cleanliness, POS and data entry. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Customer service representative vs customer account representative overview

	Customer Service Representative	Customer Account Representative
Yearly salary	$32,260	$36,138
Hourly rate	$15.51	$17.37
Growth rate	-4%	-4%
Number of jobs	209,515	269,549
Job satisfaction	4	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Customer service representative vs customer account representative salary

Customer service representatives and customer account representatives have different pay scales, as shown below.

	Customer Service Representative	Customer Account Representative
Average salary	$32,260	$36,138
Salary range	Between $25,000 And $41,000	Between $27,000 And $46,000
Highest paying City	Des Moines, WA	San Ramon, CA
Highest paying state	Washington	Alaska
Best paying company	Oracle	Dairy Farmers of America
Best paying industry	Insurance	Finance

Differences between customer service representative and customer account representative education

There are a few differences between a customer service representative and a customer account representative in terms of educational background:

	Customer Service Representative	Customer Account Representative
Most common degree	High School Diploma, 33%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer service representative vs customer account representative demographics

Here are the differences between customer service representatives' and customer account representatives' demographics:

	Customer Service Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service representative and customer account representative duties and responsibilities

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer service representative vs customer account representative skills

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Customer Service Representative
Customer Service Representative vs Customer Account Representative

Updated January 8, 2025

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