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The differences between customer service retail associates and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $30,002 average annual salary of a customer service retail associate.
The top three skills for a customer service retail associate include POS, customer service and customer orders. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Customer Service Retail Associate | Associate Customer Service Representative | |
| Yearly salary | $30,002 | $35,215 |
| Hourly rate | $14.42 | $16.93 |
| Growth rate | - | -4% |
| Number of jobs | 580,336 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 35% |
| Average age | 41 | 40 |
| Years of experience | - | 12 |
A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer service retail associates and associate customer service representatives have different pay scales, as shown below.
| Customer Service Retail Associate | Associate Customer Service Representative | |
| Average salary | $30,002 | $35,215 |
| Salary range | Between $23,000 And $37,000 | Between $26,000 And $46,000 |
| Highest paying City | Bellevue, WA | Washington, DC |
| Highest paying state | Washington | Massachusetts |
| Best paying company | Tractor Supply | Deutsche Bank |
| Best paying industry | Finance | Finance |
There are a few differences between a customer service retail associate and an associate customer service representative in terms of educational background:
| Customer Service Retail Associate | Associate Customer Service Representative | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service retail associates' and associate customer service representatives' demographics:
| Customer Service Retail Associate | Associate Customer Service Representative | |
| Average age | 41 | 40 |
| Gender ratio | Male, 33.3% Female, 66.7% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |