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The differences between customer service retail associates and customer services, warehouse can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service, warehouse has an average salary of $30,800, which is higher than the $30,002 average annual salary of a customer service retail associate.
The top three skills for a customer service retail associate include POS, customer service and customer orders. The most important skills for a customer service, warehouse are quality customer service, strong customer service, and customer orders.
| Customer Service Retail Associate | Customer Service, Warehouse | |
| Yearly salary | $30,002 | $30,800 |
| Hourly rate | $14.42 | $14.81 |
| Growth rate | - | -4% |
| Number of jobs | 580,336 | 265,059 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | High School Diploma, 43% |
| Average age | 41 | 40 |
| Years of experience | - | 12 |
A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Customer service retail associates and customer services, warehouse have different pay scales, as shown below.
| Customer Service Retail Associate | Customer Service, Warehouse | |
| Average salary | $30,002 | $30,800 |
| Salary range | Between $23,000 And $37,000 | Between $25,000 And $37,000 |
| Highest paying City | Bellevue, WA | Kent, WA |
| Highest paying state | Washington | New York |
| Best paying company | Tractor Supply | Steel Dynamics |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a customer service retail associate and a customer service, warehouse in terms of educational background:
| Customer Service Retail Associate | Customer Service, Warehouse | |
| Most common degree | High School Diploma, 33% | High School Diploma, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service retail associates' and customer services, warehouse' demographics:
| Customer Service Retail Associate | Customer Service, Warehouse | |
| Average age | 41 | 40 |
| Gender ratio | Male, 33.3% Female, 66.7% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5% | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |