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The differences between customer service senior managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service senior manager and an assistant customer service manager. Additionally, a customer service senior manager has an average salary of $118,898, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a customer service senior manager include CRM, project management and kpis. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Service Senior Manager | Assistant Customer Service Manager | |
| Yearly salary | $118,898 | $34,118 |
| Hourly rate | $57.16 | $16.40 |
| Growth rate | 6% | -4% |
| Number of jobs | 218,517 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service senior manager is an individual who supervises a customer service team that provides the highest standards of customer service and ensures that customers are always satisfied. Customer service senior managers should manage the daily activities of customer service representative personnel to make sure that customer service skills are always demonstrated. They are required to present financial and customer service data analysis during the monthly management meetings for discussion and recommendations. Customer service senior managers should also collaborate with business development managers, writers, and designers to create business development programs.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer service senior managers and assistant customer service managers have different pay scales, as shown below.
| Customer Service Senior Manager | Assistant Customer Service Manager | |
| Average salary | $118,898 | $34,118 |
| Salary range | Between $70,000 And $200,000 | Between $28,000 And $41,000 |
| Highest paying City | Seattle, WA | - |
| Highest paying state | Washington | - |
| Best paying company | Accenture | - |
| Best paying industry | - | - |
There are a few differences between a customer service senior manager and an assistant customer service manager in terms of educational background:
| Customer Service Senior Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service senior managers' and assistant customer service managers' demographics:
| Customer Service Senior Manager | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 51.5% Female, 48.5% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.7% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.2% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |