Customer service senior manager vs customer service representative manager

The differences between customer service senior managers and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service senior manager, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, a customer service senior manager has an average salary of $118,898, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer service senior manager include CRM, project management and kpis. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Customer service senior manager vs customer service representative manager overview

	Customer Service Senior Manager	Customer Service Representative Manager
Yearly salary	$118,898	$32,048
Hourly rate	$57.16	$15.41
Growth rate	6%	-4%
Number of jobs	218,517	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	6	12

What does a customer service senior manager do?

A customer service senior manager is an individual who supervises a customer service team that provides the highest standards of customer service and ensures that customers are always satisfied. Customer service senior managers should manage the daily activities of customer service representative personnel to make sure that customer service skills are always demonstrated. They are required to present financial and customer service data analysis during the monthly management meetings for discussion and recommendations. Customer service senior managers should also collaborate with business development managers, writers, and designers to create business development programs.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Customer service senior manager vs customer service representative manager salary

Customer service senior managers and customer service representative managers have different pay scales, as shown below.

	Customer Service Senior Manager	Customer Service Representative Manager
Average salary	$118,898	$32,048
Salary range	Between $70,000 And $200,000	Between $25,000 And $41,000
Highest paying City	Seattle, WA	San Jose, CA
Highest paying state	Washington	California
Best paying company	Accenture	First Book
Best paying industry	-	Finance

Differences between customer service senior manager and customer service representative manager education

There are a few differences between a customer service senior manager and a customer service representative manager in terms of educational background:

	Customer Service Senior Manager	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Customer service senior manager vs customer service representative manager demographics

Here are the differences between customer service senior managers' and customer service representative managers' demographics:

	Customer Service Senior Manager	Customer Service Representative Manager
Average age	47	40
Gender ratio	Male, 51.5% Female, 48.5%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 9.7% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.2% White, 61.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between customer service senior manager and customer service representative manager duties and responsibilities

Customer service senior manager example responsibilities.

Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Present information to upper management and key leaders in the organization via PowerPoint and teleconference services that are engaging and forward-thinking.
Maximize QA throughput by automating all QA administrative tasks.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Customer service senior manager vs customer service representative manager skills

Common customer service senior manager skills

CRM, 12%
Project Management, 8%
KPIs, 7%
Business Development, 6%
Continuous Improvement, 4%
Process Improvement, 4%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Customer Service Senior Manager
Customer Service Senior Manager vs Customer Service Representative Manager

Updated January 8, 2025

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