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The differences between customer service senior managers and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service senior manager and a customer service supervisor. Additionally, a customer service senior manager has an average salary of $118,898, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a customer service senior manager include CRM, project management and kpis. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Customer Service Senior Manager | Customer Service Supervisor | |
| Yearly salary | $118,898 | $38,792 |
| Hourly rate | $57.16 | $18.65 |
| Growth rate | 6% | -4% |
| Number of jobs | 218,517 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service senior manager is an individual who supervises a customer service team that provides the highest standards of customer service and ensures that customers are always satisfied. Customer service senior managers should manage the daily activities of customer service representative personnel to make sure that customer service skills are always demonstrated. They are required to present financial and customer service data analysis during the monthly management meetings for discussion and recommendations. Customer service senior managers should also collaborate with business development managers, writers, and designers to create business development programs.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Customer service senior managers and customer service supervisors have different pay scales, as shown below.
| Customer Service Senior Manager | Customer Service Supervisor | |
| Average salary | $118,898 | $38,792 |
| Salary range | Between $70,000 And $200,000 | Between $27,000 And $53,000 |
| Highest paying City | Seattle, WA | New York, NY |
| Highest paying state | Washington | Maryland |
| Best paying company | Accenture | Schneider Electric Industrial Services |
| Best paying industry | - | Finance |
There are a few differences between a customer service senior manager and a customer service supervisor in terms of educational background:
| Customer Service Senior Manager | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service senior managers' and customer service supervisors' demographics:
| Customer Service Senior Manager | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 51.5% Female, 48.5% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 9.7% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.2% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |