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The differences between customer service senior managers and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service senior manager and a service manager. Additionally, a customer service senior manager has an average salary of $118,898, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a customer service senior manager include CRM, project management and kpis. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Customer Service Senior Manager | Service Manager | |
| Yearly salary | $118,898 | $74,009 |
| Hourly rate | $57.16 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 218,517 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 52% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A customer service senior manager is an individual who supervises a customer service team that provides the highest standards of customer service and ensures that customers are always satisfied. Customer service senior managers should manage the daily activities of customer service representative personnel to make sure that customer service skills are always demonstrated. They are required to present financial and customer service data analysis during the monthly management meetings for discussion and recommendations. Customer service senior managers should also collaborate with business development managers, writers, and designers to create business development programs.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Customer service senior managers and service managers have different pay scales, as shown below.
| Customer Service Senior Manager | Service Manager | |
| Average salary | $118,898 | $74,009 |
| Salary range | Between $70,000 And $200,000 | Between $47,000 And $116,000 |
| Highest paying City | Seattle, WA | San Francisco, CA |
| Highest paying state | Washington | New York |
| Best paying company | Accenture | Latham & Watkins |
| Best paying industry | - | Technology |
There are a few differences between a customer service senior manager and a service manager in terms of educational background:
| Customer Service Senior Manager | Service Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between customer service senior managers' and service managers' demographics:
| Customer Service Senior Manager | Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 51.5% Female, 48.5% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 9.7% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.2% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |