Customer service senior manager vs team manager

The differences between customer service senior managers and team managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service senior manager and a team manager. Additionally, a customer service senior manager has an average salary of $118,898, which is higher than the $82,017 average annual salary of a team manager.

The top three skills for a customer service senior manager include CRM, project management and kpis. The most important skills for a team manager are patients, taking care, and project management.

Customer service senior manager vs team manager overview

	Customer Service Senior Manager	Team Manager
Yearly salary	$118,898	$82,017
Hourly rate	$57.16	$39.43
Growth rate	6%	-
Number of jobs	218,517	96,615
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 63%
Average age	47	47
Years of experience	6	6

What does a customer service senior manager do?

A customer service senior manager is an individual who supervises a customer service team that provides the highest standards of customer service and ensures that customers are always satisfied. Customer service senior managers should manage the daily activities of customer service representative personnel to make sure that customer service skills are always demonstrated. They are required to present financial and customer service data analysis during the monthly management meetings for discussion and recommendations. Customer service senior managers should also collaborate with business development managers, writers, and designers to create business development programs.

What does a team manager do?

Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.

Customer service senior manager vs team manager salary

Customer service senior managers and team managers have different pay scales, as shown below.

	Customer Service Senior Manager	Team Manager
Average salary	$118,898	$82,017
Salary range	Between $70,000 And $200,000	Between $44,000 And $152,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	Alaska
Best paying company	Accenture	Meta
Best paying industry	-	-

Differences between customer service senior manager and team manager education

There are a few differences between a customer service senior manager and a team manager in terms of educational background:

	Customer Service Senior Manager	Team Manager
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer service senior manager vs team manager demographics

Here are the differences between customer service senior managers' and team managers' demographics:

	Customer Service Senior Manager	Team Manager
Average age	47	47
Gender ratio	Male, 51.5% Female, 48.5%	Male, 55.9% Female, 44.1%
Race ratio	Black or African American, 9.7% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.2% White, 61.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.8% Asian, 5.8% White, 61.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer service senior manager and team manager duties and responsibilities

Customer service senior manager example responsibilities.

Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Present information to upper management and key leaders in the organization via PowerPoint and teleconference services that are engaging and forward-thinking.
Maximize QA throughput by automating all QA administrative tasks.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.

Team manager example responsibilities.

Build and manage narcotics trafficking/use database in Unix base setting.
Facilitate appropriate usage and allocation of skil visits via authorization process for manage care insure patients.
Manage and coordinate care of medical and psychiatric patients with accountability for cost effective quality outcome.
Lead project team supporting Massachusetts payroll tax initiative, ensuring statutory information are captured and report.
Manage contact center performance to avoid financial penalty, efficiently driving client desire productivity results, meeting KPIs.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.

Customer service senior manager vs team manager skills

Common customer service senior manager skills

CRM, 12%
Project Management, 8%
KPIs, 7%
Business Development, 6%
Continuous Improvement, 4%
Process Improvement, 4%

Common team manager skills

Patients, 10%
Taking Care, 6%
Project Management, 5%
Performance Management, 4%
Leadership, 4%
Direct Reports, 4%

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Customer Service Senior Manager
Customer Service Senior Manager vs Team Manager

Updated January 8, 2025

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