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The differences between customer service team managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service team manager and an assistant customer service manager. Additionally, a customer service team manager has an average salary of $37,896, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Service Team Manager | Assistant Customer Service Manager | |
| Yearly salary | $37,896 | $34,118 |
| Hourly rate | $18.22 | $16.40 |
| Growth rate | 6% | -4% |
| Number of jobs | 80,343 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer service team managers and assistant customer service managers have different pay scales, as shown below.
| Customer Service Team Manager | Assistant Customer Service Manager | |
| Average salary | $37,896 | $34,118 |
| Salary range | Between $21,000 And $66,000 | Between $28,000 And $41,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a customer service team manager and an assistant customer service manager in terms of educational background:
| Customer Service Team Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service team managers' and assistant customer service managers' demographics:
| Customer Service Team Manager | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |