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The differences between customer service team managers and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service team manager and a customer care supervisor. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.
| Customer Service Team Manager | Customer Care Supervisor | |
| Yearly salary | $37,896 | $42,702 |
| Hourly rate | $18.22 | $20.53 |
| Growth rate | 6% | -4% |
| Number of jobs | 80,343 | 227,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.
Customer service team managers and customer care supervisors have different pay scales, as shown below.
| Customer Service Team Manager | Customer Care Supervisor | |
| Average salary | $37,896 | $42,702 |
| Salary range | Between $21,000 And $66,000 | Between $30,000 And $59,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a customer service team manager and a customer care supervisor in terms of educational background:
| Customer Service Team Manager | Customer Care Supervisor | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service team managers' and customer care supervisors' demographics:
| Customer Service Team Manager | Customer Care Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 44.1% Female, 55.9% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |