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The differences between customer service team managers and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service team manager and a customer service supervisor. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Customer Service Team Manager | Customer Service Supervisor | |
| Yearly salary | $37,896 | $38,792 |
| Hourly rate | $18.22 | $18.65 |
| Growth rate | 6% | -4% |
| Number of jobs | 80,343 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Customer service team managers and customer service supervisors have different pay scales, as shown below.
| Customer Service Team Manager | Customer Service Supervisor | |
| Average salary | $37,896 | $38,792 |
| Salary range | Between $21,000 And $66,000 | Between $27,000 And $53,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Maryland |
| Best paying company | - | Schneider Electric Industrial Services |
| Best paying industry | - | Finance |
There are a few differences between a customer service team manager and a customer service supervisor in terms of educational background:
| Customer Service Team Manager | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service team managers' and customer service supervisors' demographics:
| Customer Service Team Manager | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |