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The differences between customer service team managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service team manager and a customer support manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a customer support manager are project management, CRM, and technical support.
| Customer Service Team Manager | Customer Support Manager | |
| Yearly salary | $37,896 | $91,598 |
| Hourly rate | $18.22 | $44.04 |
| Growth rate | 6% | 10% |
| Number of jobs | 80,343 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Customer service team managers and customer support managers have different pay scales, as shown below.
| Customer Service Team Manager | Customer Support Manager | |
| Average salary | $37,896 | $91,598 |
| Salary range | Between $21,000 And $66,000 | Between $64,000 And $130,000 |
| Highest paying City | - | Seattle, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Amazon |
| Best paying industry | - | Finance |
There are a few differences between a customer service team manager and a customer support manager in terms of educational background:
| Customer Service Team Manager | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service team managers' and customer support managers' demographics:
| Customer Service Team Manager | Customer Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |