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The differences between customer service team managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service team manager and a guest services manager. Additionally, a guest services manager has an average salary of $46,930, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.
| Customer Service Team Manager | Guest Services Manager | |
| Yearly salary | $37,896 | $46,930 |
| Hourly rate | $18.22 | $22.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 80,343 | 105,188 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Customer service team managers and guest services managers have different pay scales, as shown below.
| Customer Service Team Manager | Guest Services Manager | |
| Average salary | $37,896 | $46,930 |
| Salary range | Between $21,000 And $66,000 | Between $34,000 And $63,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | InterContinental Hotels Group Resources, Inc. |
| Best paying industry | - | Hospitality |
There are a few differences between a customer service team manager and a guest services manager in terms of educational background:
| Customer Service Team Manager | Guest Services Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between customer service team managers' and guest services managers' demographics:
| Customer Service Team Manager | Guest Services Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |