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The differences between customer service team managers and team service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service team manager and a team service leader. Additionally, a team service leader has an average salary of $48,523, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a team service leader are cleanliness, food safety, and culinary.
| Customer Service Team Manager | Team Service Leader | |
| Yearly salary | $37,896 | $48,523 |
| Hourly rate | $18.22 | $23.33 |
| Growth rate | 6% | - |
| Number of jobs | 80,343 | 103,107 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
Team Service Leaders oversee a group of employees in the service industry. These industries are often food service, hospitality, or customer service. Team Service Leaders are usually tenured or experienced employees. They are familiar with the company's products and service protocols. They should be able to address concerns in a fast manner and come up with ways to mitigate other problems that may arise. They manage the team who work on service delivery. They also train new employees and enhance the skills of existing ones. They continuously find ways to improve service delivery and to address pertinent issues in the industry.
Customer service team managers and team service leaders have different pay scales, as shown below.
| Customer Service Team Manager | Team Service Leader | |
| Average salary | $37,896 | $48,523 |
| Salary range | Between $21,000 And $66,000 | Between $27,000 And $84,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Chevron |
| Best paying industry | - | - |
There are a few differences between a customer service team manager and a team service leader in terms of educational background:
| Customer Service Team Manager | Team Service Leader | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service team managers' and team service leaders' demographics:
| Customer Service Team Manager | Team Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 48.7% Female, 51.3% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.5% Unknown, 4.8% Hispanic or Latino, 17.3% Asian, 5.6% White, 61.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |