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The differences between customer service team managers and technical account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service team manager, becoming a technical account manager takes usually requires 1-2 years. Additionally, a technical account manager has an average salary of $100,010, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a technical account manager are cloud, database, and project management.
| Customer Service Team Manager | Technical Account Manager | |
| Yearly salary | $37,896 | $100,010 |
| Hourly rate | $18.22 | $48.08 |
| Growth rate | 6% | 8% |
| Number of jobs | 80,343 | 154,495 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 73% |
| Average age | 47 | 40 |
| Years of experience | 6 | 2 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
A technical account manager is primarily responsible for providing technical support to clients through calls and correspondence, securing sales and ensuring customer satisfaction. Aside from assisting clients, a technical account manager may conduct an assessment to determine the needs of a client, perform follow up calls, offer upgrades and add-ons, answer inquiries, troubleshoot, and even provide extensive and detailed instructions to customers on using their products or services. Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
Customer service team managers and technical account managers have different pay scales, as shown below.
| Customer Service Team Manager | Technical Account Manager | |
| Average salary | $37,896 | $100,010 |
| Salary range | Between $21,000 And $66,000 | Between $73,000 And $135,000 |
| Highest paying City | - | Redwood City, CA |
| Highest paying state | - | California |
| Best paying company | - | Pure Storage |
| Best paying industry | - | Manufacturing |
There are a few differences between a customer service team manager and a technical account manager in terms of educational background:
| Customer Service Team Manager | Technical Account Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 73% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between customer service team managers' and technical account managers' demographics:
| Customer Service Team Manager | Technical Account Manager | |
| Average age | 47 | 40 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 75.0% Female, 25.0% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 7.8% Unknown, 5.6% Hispanic or Latino, 14.4% Asian, 6.3% White, 65.8% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 14% |