Customer specialist vs member service specialist

Differences between customer specialist and member service specialist duties and responsibilities

Customer specialist example responsibilities.

• Create powerpoint presentations as well as presented.
• Used a CRM tool effectively to track all customer interactions and setup follow up.
• Identify or create customer wants and needs and offer solutions/benefits to upsell new or additional services.
• Install, remove, rearrange, program, test, troubleshoot and maintain fiber and copper network services.
• Process all new patient referrals as assigned and verifying that all the necessary requirements are meet according to Medicare s guidelines.
• Prepare and process documents and correspondence for Medicare audit.
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Member service specialist example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Provide customer service to Spanish-speaking Medicaid and Medicare recipients.
• Follow policies and procedures regarding HIPAA violation protocol, regulatory requirements and accreditation standards to all activities.
• Follow the privacy policy and HIPAA laws and regulations concerning confidentiality and security of protect health information.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
• Educate members on HMO or PPO plans during enrollment.
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