Customer specialist vs receptionist/customer service

Differences between customer specialist and receptionist/customer service duties and responsibilities

Customer specialist example responsibilities.

• Create powerpoint presentations as well as presented.
• Used a CRM tool effectively to track all customer interactions and setup follow up.
• Identify or create customer wants and needs and offer solutions/benefits to upsell new or additional services.
• Install, remove, rearrange, program, test, troubleshoot and maintain fiber and copper network services.
• Process all new patient referrals as assigned and verifying that all the necessary requirements are meet according to Medicare s guidelines.
• Prepare and process documents and correspondence for Medicare audit.
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Receptionist/customer service example responsibilities.

• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
• Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
• Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
• Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.
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