Customer support executive vs customer service representative

The differences between customer support executives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support executive and a customer service representative. Additionally, a customer support executive has an average salary of $47,385, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a customer support executive include customer support, customer satisfaction and post sales. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Customer support executive vs customer service representative overview

	Customer Support Executive	Customer Service Representative
Yearly salary	$47,385	$32,260
Hourly rate	$22.78	$15.51
Growth rate	-4%	-4%
Number of jobs	203,630	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 69%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Customer support executive vs customer service representative salary

Customer support executives and customer service representatives have different pay scales, as shown below.

	Customer Support Executive	Customer Service Representative
Average salary	$47,385	$32,260
Salary range	Between $23,000 And $95,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between customer support executive and customer service representative education

There are a few differences between a customer support executive and a customer service representative in terms of educational background:

	Customer Support Executive	Customer Service Representative
Most common degree	Bachelor's Degree, 69%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Customer support executive vs customer service representative demographics

Here are the differences between customer support executives' and customer service representatives' demographics:

	Customer Support Executive	Customer Service Representative
Average age	40	40
Gender ratio	Male, 48.5% Female, 51.5%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.4% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer support executive and customer service representative duties and responsibilities

Customer support executive example responsibilities.

Manage high volume weekly consultant payroll using PeopleSoft.
Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
Access electronic and paper cataloging systems to look up product information and availability.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Customer support executive vs customer service representative skills

Common customer support executive skills

Customer Support, 29%
Customer Satisfaction, 27%
Post Sales, 9%
Customer Calls, 7%
Customer Issues, 4%
Windows, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Customer Support Executive
Customer Support Executive vs Customer Service Representative

Updated January 8, 2025

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